Escarra Return Policy

Our company is dedicated to providing our customers with high-quality products and excellent service. 

If for any reason, you are not satisfied with your purchase, we will be happy to assist you with a return. 

Please note that this return policy applies to online orders placed by businesses and not to final sales or clearance items.


Eligibility for Returns:

  1. Products must be returned within 30 days of receipt of the order.
  2. Products must be unused, in the same condition that they were received, and in their original packaging
  3. Returned items that are not damaged or defective will result in a restocking fee of $10 per item.
  4. Customized or special-order items are not eligible for return.
  5. Please get in touch with our customer service team before initiating a return to obtain an RMA number.


Refunds:

  1. Once the product is received and inspected, we will process your refund
  2. Refunds will be made in the original form of payment
  3. We will only cover shipping costs for returned items that are damaged or defective.


Damaged or Defective Items:

  1. Please get in touch with our customer service team within seven days of receiving the order if you receive a damaged or defective item.
  2. We will provide instructions on how to proceed with the return and replacement process.
  3. If a replacement is not available, we will issue a refund.


Shipping:

If the items are not damaged or defective, you are responsible for shipping the returned item to us.

We highly recommend using a shipping service with a tracking number, as we are not responsible for lost or damaged packages.


In summary, Our return policy is intended to be flexible and fair for our customers. We want you to be delighted with your purchase and will do our best to ensure that happens. We are committed to providing a great customer experience, so please do not hesitate to contact us if you have any questions or concerns about your order.