Escarra Hospitality
Terms of Sale
1. Scope and contracting parties
These Terms of Sale apply to business purchases from Escarra Hospitality. Consumer purchases through Escarra For Home are governed by separate B2C Terms of Sale. The buyer must identify the purchasing legal entity and the person authorized to approve the order.
2. Quotes, orders and controlling documents
A website inquiry, catalog request, pricing request or sample request does not by itself create a purchase agreement. The written quote should identify the products, quantities, specifications, price, currency, quote validity, payment schedule and delivery basis.
An order becomes final when the purchase agreement is signed. Artwork or sample approval is separate from signing the purchase agreement.
3. Specifications and approvals
The accepted order must identify the approved product, dimensions, material, weight or other specification where applicable, color, packaging and quantity. Custom work must also identify the approved artwork, branding method, logo placement and any agreed sample or proof.
Buyer and Escarra must record any agreed tolerance or permitted variation in the accepted specifications. Marketing images and preliminary concepts do not replace the agreed specification. No unspecified tolerance or substitution right is granted by this draft.
4. Prices, taxes and payment
Prices and currency are those in the signed purchase agreement. No deposit is required under the standard arrangement. Payment terms are usually Net 30 (30-day terms). Exceptions, including arrangements for new accounts or custom orders, are determined case by case and recorded in the purchase agreement. The customer pays freight and is not charged customs or import duties. Taxes, insurance and other charges must be allocated in writing.
The purchase agreement must state the applicable payment arrangement and any case-specific exception. No standard deposit percentage or late-payment rate is established here.
5. Minimum quantities, samples and setup costs
Any minimum order quantity, case-pack requirement, sampling charge, artwork/setup charge or sample-credit arrangement must be stated in the quote before the order is accepted.
Samples are usually free. Any exception or applicable sample charge must be disclosed before the sample is supplied. A sample request does not place a production order. Production specifications must identify which approved sample or proof governs, where applicable.
6. Changes, cancellation and custom work
After order acceptance, a request to change quantities, specifications, artwork, packaging or delivery details must be assessed and agreed in writing. The written change should state any resulting price or schedule adjustment before it takes effect.
Customers cannot cancel an order once the purchase agreement is signed, subject to any mandatory rights that apply. Changes remain subject to written agreement under this section. Customized and special-order items are excluded from returns under section 9.
7. Production, shipment and delivery
The accepted order must state the shipment or delivery timing and any prerequisites, such as approved specifications, artwork, samples or agreed payment. Any revised timing must be communicated rather than silently substituted.
The customer pays freight. The customer does not pay customs or import duties. Partial shipments are allowed. The purchase agreement should record the delivery location and shipment arrangements.
Where shipment-delay law applies, any contractual timing provision must preserve required delay notices, cancellation choices and refunds. Do not use this business policy to bypass mandatory buyer rights.
8. Receipt, inspection and claims
Check delivered goods against the accepted order and report shortages, transit damage or specification concerns to Escarra, providing the order number and useful supporting information.
Inspect goods on delivery and notify Escarra within seven calendar days after delivery of shortages, visible damage or obvious quality defects. This reporting period applies to online business orders and orders placed through a quote or salesperson. For defects discovered later, contact Escarra promptly after discovery. Escarra stands behind the quality of its products. For damaged or defective goods, Escarra will provide return and replacement instructions; if a replacement is unavailable, a refund will be issued.
9. Returns, remedies and warranties
These return rules apply to Hospitality business orders placed online or through a quote or salesperson. Final-sale and clearance items are excluded. Customized and special-order items are not eligible for return.
Eligible products must be returned within 30 days of receipt, unused, in the condition received and in their original packaging. Contact customer service before initiating a return to obtain an RMA number. Returns of items that are not damaged or defective incur a $10-per-item restocking fee.
Refunds are processed after the returned goods are received and inspected, using the original payment method. Escarra covers return shipping only for damaged or defective items; otherwise, the buyer pays return shipping. Use a tracked shipping service; the existing policy states that Escarra is not responsible for lost or damaged return packages.
For shortages, visible damage and obvious quality defects, the seven-calendar-day reporting period in section 8 applies; defects discovered later should be reported promptly after discovery. The replacement/refund process for damaged or defective goods is stated in section 8.
Any additional warranty, remedy or limitation must appear in the accepted written terms. The existing online return rules above are carried forward; this draft does not establish a new exclusive remedy or liability cap.
10. Artwork and intellectual property
The buyer must have authority to supply the logos, trademarks and artwork requested for its products. Permission to use those assets for production does not by itself authorize Escarra to feature the buyer or property publicly.
11. Disputes and future changes
Order concerns should first be directed to Escarra. No jurisdiction, arbitration requirement or waiver is chosen in this draft.
Changes to these website terms apply prospectively and do not automatically rewrite an already accepted order or signed agreement.