Orders
When is my order processed?
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Orders are processed the same day they are received or on the next business day if the order is placed on a weekend or holiday. If multiple shipments are required to fulfill your order, you will be updated as the items are shipped. Delivery fees and taxes, if applicable, are charged on a prorated basis as items are shipped.
read more..How do I know you’ve received my order?
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When ordering online, or by email, we will send an order confirmation via email.
read more..How do I check the status of my order or contact you if I have any questions?
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If you have any questions about orders you’ve made in the past, call us at 1-800-ESCARRA or email us at hello@escarra.com.
read more..Can I order samples?
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Yes, we are able to supply samples for wholesale or business accounts. Please contact us by sending an email to hello@escarra.com for more details.
read more..Do you supply a warranty?
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We provide a warranty against manufacturer defects only when new product mechanisms are found to be defective. There is no warranty expressed or implied for products used in a commercial environment and in a sharing-economy use. No warranty on clearance items.
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